Return Policy

At KT IT SOLUTIONS, we are committed to ensuring our users receive reliable and high-quality services at their doorstep. If a user encounters any issues with the service provided, they may request a refund. Our return policy details are as follows:

1. Eligibility for Refund:Refunds are applicable only when there is a verified issue with the service provided. Requests should be submitted through our support channels within 24 hours of the service completion.
2. Verification Process:Upon receiving a refund request, our ground team will investigate the issue and verify all details related to the service provided.
3. Refund Timeline:Once verified, refunds will be processed within 5-7 business days and credited back to the user's original payment method.
4. Non-Refundable Services:Subscription fees paid by service providers, whether monthly or yearly, are non-refundable due to the digital nature of the subscription and access to our platform's features.

For assistance or to initiate a refund request, please contact us at: KT IT SOLUTIONS , 39 Mitra Nagar, Khirni Phatak, Jhotwara, Jaipur - 302012.

Refund Policy

1. Refund Eligibility for Services:Users may request a refund if they encounter an issue with the service received, subject to verification by our team. The refund request must be initiated within 24 hours of the service completion.
2. Refund Process for Verified Issues:After a thorough verification process, refunds will be issued within 5-7 business days if the issue is validated by our ground team.
3. Subscription Refund Policy:Subscription fees paid by service providers for monthly or yearly plans are non-refundable. By subscribing, service providers gain access to platform features, which cannot be reversed.
4. Refund Processing Time:Verified refunds will be credited back to the original payment method within 5-7 business days after confirmation

For more information or to initiate a refund request, reach out to us at: KT IT SOLUTIONS , 39 Mitra Nagar, Khirni Phatak, Jhotwara, Jaipur - 302012.

Shipping Policy

Since we offer digital services and subscriptions, we do not ship physical items. Our services are delivered and available to users at the time of payment confirmation or subscription activation.

1. Service Delivery:Upon payment confirmation, users can access and enjoy the chosen service immediately. The service activation is considered completed upon receipt of payment.
2. Subscription Delivery:Service providers who subscribe to our platform on a monthly or yearly basis will have immediate access to platform features upon payment, with no shipping or physical delivery required.

If you have questions regarding your service access or subscription, please contact us at: KT IT SOLUTIONS , 39 Mitra Nagar, Khirni Phatak, Jhotwara, Jaipur - 302012.

Cancellation Policy

1. Service Cancellation:Users can cancel a scheduled service request at any time before the service begins without incurring any fees. However, once the service has started, cancellations are no longer allowed.
2. Subscription Plan Cancellation:Service providers can cancel their monthly or yearly subscriptions at any time. However, no refunds will be issued for any remaining subscription period, as all subscription fees are non-refundable.
3. Automatic Renewal and Cancellation:Subscription plans will renew automatically at the end of the term unless canceled. Service providers can cancel the subscription renewal through their account settings or by contacting our support team.

If you need assistance with cancellation, please reach out to us at: KT IT SOLUTIONS , 39 Mitra Nagar, Khirni Phatak, Jhotwara, Jaipur - 302012.